FAQ
1. What is your service? Answer: Our service is a sophisticated AI-driven chatbot solution designed to streamline customer interactions, increase sells, increase leads, conduct quality customer service, conduct troubshooting and improve service efficiency for businesses. It uses advanced algorithms to understand and respond to customer queries in a timely and accurate manner based on your companies custom information or tailored training data.
2. How does the chatbot integrate with my current business systems? Answer: Our AI powered chatbot can be seamlessly integrated on your company’s front facing website. We will host the bot and give you the embeddable code to integrate on to your website. As of now, we like to focus on front facing website integrations but upon request we can integrate it into your chat apps like, whatasapp and telelgram, or your social media such facebook and twitter, or into your employee facing websites or tools.
3. Can the chatbot be customized to my business needs? Answer: Absolutely. We understand that every business is unique, and our chatbot solution can be customized to meet your specific business requirements, including branding, language, responses, and workflows. It can easily be your personal sales or customer service agent based on your comapany’s data. Such as answering customer’s questions about your business or service with a polite, helpful, intelligent, conversational tune, or have a persuasive sells tone, point customers to a signup, purchase or contact link, gather customer info and save it as a lead, book a call, or set a calendar invite, and even send an email.
4. What kind of support and maintenance do you offer? Answer: We offer comprehensive support and maintenance services, including regular updates, technical support, and dedicated customer service to ensure your chatbot operates smoothly.
5. Is the chatbot service secure and compliant with data protection regulations? Answer: The chatbot is designed to keep all customer information it gather’s safe however, regarding your company’s information, the security is up to you, only expose the chatbot to those who you want to have the information such as your public website or employee facing website. Please keep in mind that AI agents may say anything it knows or is trained off of. We do not advise to trust it to keep secrets from the people it interacts with, we advise all company info given to the chatbot be public information.
6. How can I measure the performance of the chatbot? Answer: We ill actively continue to maintain and train our AI Chatbots to give the best and most accurate responses based on its interactions with customers.
7. What is the pricing model for the chatbot service? Answer: We offer flexible monthly pricing models tailored to your business needs, including our base package that includes our chatbot being a customer service, or sales agent based on you company’s website info and/or documented info as documents provided to us to train it with. Also it will be able to point customers to signup and contact links. Above base package you can add functions such as having it book calls, save lead information, access API’s for an additional discussed price based on your needs.
8. How can I get started with your service?Answer: Getting started is easy! Just contact us through on our contact page to book a call. We’ll discuss your needs, provide a demo, and guide you through the setup process.
9. Can the chatbot handle multiple languages? Answer: Yes, our chatbot is equipped to handle multiple languages, making it ideal for businesses that cater to a diverse customer base.
10. What happens if the chatbot cannot answer a query? Answer: In cases where the chatbot is unable to resolve a query, it is programmed to escalate the issue to a human representative, ensuring that all customer queries are addressed satisfactorily.
11. How often is the chatbot updated? Answer: Our team regularly updates the chatbot with new features, improvements, patches to ensure optimal performance.
12. Can the chatbot handle complex customer service tasks? Answer: Yes, our chatbot is designed to handle a range of complex tasks, including booking appointments, and providing detailed product information and other custom functions can be added upon request.